Terms & Conditions

Conditions and terms of business of Billing Chimney & Flue Services Ltd.

At Billing Chimney and Flue Services Ltd we have an excellent reputation for meeting our clients’ expectations. We strive hard to prepare an accurate quotation and then deliver the job in line with that quotation and on schedule. There are, however, rare occasions where despite the extensive experience of the company we come across unforeseen circumstances of a nature that to successfully complete the job we will incur additional costs.

Acceptance of the quotation confirms your acceptance of the Company’s conditions and terms and that you have read the preceding information.

Before we start work

Our tradesmen take great care whilst in your property however, we cannot take responsibility for any damage to fragile or vulnerable articles. We recommend that all fragile items are removed from the work area and also all fragile items on adjacent walls and on superior or inferior floors. The work undertaken may cause vibration and this can result in pictures falling from walls and cared for items falling from shelves and mantle pieces. If in any doubt please remove precious items to a place of safety.

It is equally important that consideration is given to the exterior of the property. Some of the work will be from ladders and scaffolding or movable hydraulic platforms. Areas required for access should be cleared of any garden ornaments or furniture. We cannot guarantee that damage to flower beds, paving or other surfaces will not occur. Whilst care will be taken to avoid any such damage we will not accept responsibility should it occur.

Whilst working

Our tradesmen will come with materials to protect your floor and soft furnishings in the area of work. However, the job we undertake can be a dirty one and whilst we will do everything we can, within reason, to minimise it, inevitably there will be some residual dust that settles. We can make special arrangements, should you wish, to incorporate a cocoon structure and pressured air systems to further reduce the residual dust at extra cost and even with these we cannot guarantee that there will be no subsequent signs of our attendance. Whilst care will be taken to avoid any such damage we will not accept responsibility should it occur.

Definitions:
The Company – Billing Chimney and Flue Services Ltd
The Customer – The person or persons named on the quotation.

1. General

Any terms or conditions sought to be imposed by either party shall not be incorporated into the Contract and shall have no effect unless agreed to in writing by the other party.

2. The Quotation

a. The quotation is based on the information acquired during the inspection. Given the nature of the work required it is often impossible to fully survey the job without incurring significant
costs and creating significant disruption. The quotation is based on what is visible, what we have been told by the customer and our extensive experience of working in this field. The quotation is also based on the assumption that water, electricity and lavatory facilities will be available on the site. By accepting the quotation the customer also accepts the company’s conditions and terms of business.

b. The price for the supply of goods and services is set out in our quotation to you. We reserve the right to demand 50% of the agreed price in advance of commencing the works. We shall invoice you for any outstanding balance on completion of the works; this shall be payable no later than 7 days from the date of the relevant invoice.

c. We shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 1.5% per annum above the base rate of the Bank of England.

d. The price of goods and services is exclusive of Value Added Tax which shall be charged at the rate prevailing at the relevant tax point. Where goods and services are carried out on lower rate, exempt or zero rated properties VAT will be charged at the prevailing rate unless a valid certificate of exemption or reduced rate is produced.

3. Risk

Where goods are supplied the customer will be responsible for them on delivery and we will not be liable for their loss or destruction. Therefore, you would need to take necessary steps to insure the items. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we agreed to deliver them.

4. Ownership of the Goods

You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

5. Delivery

Where we are supplying goods only we will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

6. Performance

On rare occasions unforeseen circumstances may arise and these can result in additional charges being made to enable the company to complete the job to the standard required. The company therefore reserves the right to make additional charges where such circumstances arise. The company will always try to contact the customer first to discuss these costs but where the additional cost is 10% or less of the agreed contract price it is agreed that thecompany may go ahead with the additional works and invoice the customer accordingly. Where additional costs exceed 10% of the contract price the company will not go ahead without the express consent of the customer. At these times it may be possible only to give an indication of the additional costs but the company will do everything within reason to keep these as low as possible.

7. Liability

The company accepts full responsibility for the actions of its employees. However, the company cannot accept responsibility for any harm that may befall the client or their guests or visitors unless it is as a result of the negligence of the company or its employees. All building work carries with it an element of risk, in particular where there is work being carried out at height and the customer is advised to keep themselves, their guests and visitors, pets and livestock clear of the working area until given clearance by a representative of the company. The customer is also advised to remove vehicles and fragile objects from the vicinity of the site. Some of the work we are undertaking can cause vibration throughout the building and customers are advised to remove or make safe any items of value sited precariously for instance on mantelpieces and shelves.

8. Health and Safety

The company has a Health and Safety policy and awareness that contributes to the safety of its employees and customers. Customers are reminded that they must also be alert at all times to the risks that are endemic to this sort of work and that they also owe a duty of care regarding the safety of the site.

9. Salvaged Materials

Salvaged materials will be removed from the site unless the customer requests otherwise. The company will leave the site clear and tidy.

10. Quotation

The quotation is valid for 8 weeks.

11. Entire Agreement

These conditions and terms contain the entire agreement between the parties relating to the subject matter and supersede any previous agreements, arrangements, undertakings or proposals, oral or written.

12. Data Protection

The customer consents to the computer storage and processing of your personal data by us in connection with this Agreement and to the transmission of this data across the company and its business partners for the purposes of our legitimate interests including statistical analysis, marketing of our services and credit control. If you breach this Agreement, your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures.

13. Articles

All content provided in the articles are for informational purposes only. The owner of these articles makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site. The owner will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, or damages from the display or use of this information.

14. Stove Manufacturers

All content including the specifictions of stoves are for informational purposes only. The company takes no responsibility in the accuracy or completeness of any information on this site or found by following any link on this site. The specifications listed are available direct from the manufacturer product guides and other third party websites. The company advise double checking these specifications before commiting to buy a stove. The company do not sell these stoves direct but use trusted stove suppliers, if you require any further information please email info@billingchimneys.co.uk.  The company will not be liable for any losses, or damages from the display or use of this information.

15. Governing Law

This contract is governed by the law of England and Wales

Request a Call Back

If you'd like a member of our team to give you a call back to discuss any of our chimney services, please just enter your details and we'll be in touch as soon as possible.



Please leave this field empty.